Standard Policy for Canada , USA , UK , EU or NZ

if you changed your mind we will gladly accept returns through our Return Portals if requested within 14 days of the shipment delivery date. We will only accept returned item(s) that have been booked using our returns portal.

Return label fees are calculated and deducted from your refund at the portal checkout stage.

• All clothing must be returned in their original condition. This includes attached original tags , unused, unaltered, undamaged, stain free, free of pet hairs and fragrance free.
• All clothing marked as sale are not eligible for return or refund, exchanges, or store credit.
• Accessories and Swimwear's cannot be returned (for hygiene reason) . If such items are returned a $25.00 fee will be charged and the items will be returned back to you. 
• All return shipping costs are the responsibility of the customer except in cases where the item is confirmed to be faulty by our team.

Upon the delivery of your returned shipment, a refund will be issued back to your original form of payment type, excluding shipping costs. 

INTERNATIONAL  

All return shipping costs are the responsibility of the customer except in cases where the item is confirmed to be faulty by our team. 

If you are returning from the USA, CA, UK, EU or NZ please use the link here to use our return portal. We will only accept returned item(s) that have been booked using our returns portal.

If you are returning from REST OF THE WORLD or cannot locate your country on the list You may use a carrier of your choice to ship your items to us once you have completed your return through our Portal. We suggest obtaining a tracking number for your shipment as we are not held liable for lost parcels en route back to us.

All returns must be made within 14 days from delivery date.

Damages

We work hard to ensure every piece from our collections arrives to you in perfect condition. However, in the unlikely case of an item being delivered as faulty, we are happy to provide you with a replacement, store credit, or full refund. 

Please contact our Customer Support team at suuport@veldoni.com immediately within 3 days from receiving your purchase by providing your order number and a photo of the defective item. 

• The faulty item is unworn and in original condition with all tags still attached. 
• If, however, you noticed the fault after wearing the item, please include this information when contacting us at support@veldoni.com

Our agents will be happy to assist you!

 

How to return your items?

It's as easy as 1,2,3! Follow the steps below to ensure you have a successful return. 

1. Ensure your items are refundable. We accept returns within 14 days of the delivery date as long as the item Is unwashed, unworn and free of any stains or odors. Item must not be a final sale item or Accessories and Swimwear's .
2. Navigate to the returns portal using the button at the top or bottom of the page. 
3. Follow the instructions provided on the website to complete your return.
4. Once we receive your return your parcel will process within 7-10 business days. A confirmation email will be sent to you to confirm your refund. 

 

Have more questions? See below for our Frequently Asked Questions about processing a return.

 

FAQ

Is my item refundable?

Yes, We gladly accept returns within 14 days from the date of delivery. Note items must be in brand new condition, free of any stains or odours and Items must not be a marked sale item or Accessories and Swimwear's .

Do I have to pay for return postage? 

The return label for orders is factored in with your return, so you will not need to purchase one, as one will be given to you upon completing your return through our portal.

If you are returning from REST OF THE WORLD or cannot locate your country on the list You may use a carrier of your choice to ship your items to us once you have completed your return through our Portal. We suggest obtaining a tracking number for your shipment as we are not held liable for lost parcels en route back to us.

Can I return separate orders in one parcel?

We kindly ask customers to return each order separately, so you don’t experience issues receiving your complete and correct refund. If items from separate orders are returned together in one parcel, we’ll only be able to identify one order.

How long does it take to process my refund?

Your refund will be processed within 7-10 business days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the parcel does process. 

When will I see the funds back into my account?

Refunds do require roughly 7-10 business days to process with us however we do suggest contacting your financial institution for more information on when the amount will be posted to your account. Each bank does have varying processing times. 

 

Store Credit

A VELDONI store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item! Store Credits are valid for 12 months.

 

VELDONI reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by VELDONI.

 

 

Require further assistance? We'll be happy to help! Simply send us an email at

support@veldoni.com  or call us at 1-(833) 378-0677 or live chat during our business hours  . A response to emails will be made within 24-48 business hours from your most recent inquiry.