Almost everywhere. However, if you’re unsure, or need help checking out your order email us at support@veldoni.com or DM us on social media. We’re here to help. 

Accidentally put down the wrong address? Or ordered the wrong size? Our packing team processes and packs orders at lightning speed (to ensure your new favourite dress arrives in time for your event) so once an order is placed we can’t change details. However, we will do whatever we can to help so email us at support@veldoni.com or DM us on social media and we’ll see what we can do.

We are sorry you have not received your order, and tracking indicates it has been delivered.

Sometimes shipping companies tracking information can be incorrect, and packages are marked as delivered before arrival. Your package will most likely be delivered within a few days. 

Please note we offer a no-signature-required delivery service which means if no one were home at the time of delivery, the package would be left in a secure location around your home. We urge that you check your mailbox around your home and with neighbors to see if they collected it in error.

If you do not receive your order in a couple of days, please email our Customer Experience team at support@veldoni.com within ten days of the last tracking update, with your order number and tracking information so we may assist you further!

If your order was domestic, there is no need to contact us if you are returning your item. We will send you an email once we have processed the refund. 

If your order was international, please email our customer experience team at support@veldoni.com  with your return tracking number from your chosen secured carrier after processing your return through our returns portal.